PokerStars Announces Withdrawal from Poland Amid Strategic Shift
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PokerStars has announced its decision to withdraw from the Polish market later this month, citing a "reassessment of priorities"
In a statement, the site says the exit was not driven by any change to local regulations. Instead, the commercial decision is part of a programme to optimise PokerStars' operations.
The online poker site is owned by Flutter Entertainment, the world’s largest sports betting and iGaming company. Flutter has long held plans to "transform" PokerStars, including strengthening its competitive advantage in regulated markets.
Another Market Departure
Last year, there was a flurry of departures as PokerStars exited Croatia, Peru, Poland, and the Czech Republic. This latest move is part of a broader strategy to "optimize operations and focus on key growth markets." This involved a "comprehensive and ongoing review", which decided that withdrawing from the Polish market would better support Flutter's long-term strategic goals.
PokerStars expressed gratitude to its Polish player base and assured them of a smooth transition.
"PokerStars has enjoyed serving players in Poland, who will be communicated with directly and will continue to be supported as part of the wind down of operations in the market. The company wishes to thank them for their support and loyalty over the years."
Exit Scheduled for March 27
The official departure date is set for Thursday, March 27, 2025. To ensure a smooth transition, affected customers will receive detailed information on account closure, fund withdrawals and any outstanding transactions in the coming week.
Customers with additional queries can find more information by contacting the PokerStars Help Center or by contacting PokerStars on social media.
PokerStars Poland Exit Frequently Asked Questions (FAQs)
Why are PokerStars exiting Poland?
Due to a commercial decision, PokerStars has decided to exit the market in Poland fully.
When are these changes happening?
You can continue to play and withdraw until March 27th 2025. From March 27th, access to PokerStars and other products will no longer be available.
What exactly is changing, and how does it affect me?
PokerStars will no longer offer our services to players in Poland. You will be unable to play after the 27th of March 2025.
How do I get my money back?
PokerStars assures its players that their balance is safe and secure. Players can still access the platform, only to request a withdrawal.
Will PS be back in the future?
Currently, PokerStars says they have no plans to re-enter the market in Poland.
When and how will my bonus be converted?
Any entries you have made for poker tournaments will be fully refunded. Non-promotional rewards will be converted into cash and added to your balance. Uncleared bonuses, tournament money, and tickets will all be converted to cash and available for withdrawal.
I was registered for an upcoming tournament later than the closure date, what will happen to my ticket?
PokerStars is set to refund all entries to poker tournaments that have yet to start.
I've already won a seat at a Live event – can I still play?
Yes. Players from Poland can still register onsite to play in PokerStars live events.
As a resident of Poland, can I still play PokerStars Live events?
Yes. Players from Poland can still register onsite to play in PokerStars live events.
If I relocate to another country, can I reopen a PokerStars account?
You can reopen a NEW PokerStars account and play should you relocate. Please note relevant information will be requested – proof of residence, identity documentation, utility bills etc. The Customer service teams can provide further information.
